Politique de remboursement

Payment of Deposit and Full Payment 

Deposit: $200 USD secures an order. The balance is to be paid five (5) days prior to  shipment which customer will receive advance notification.

Deposit refundable until end of listed promotional period on www.motowinch.com 

Orders from U.S. & Canada are shipped from the Motowinch warehouse in Washington, U.S.A.

Orders from rest of the world, will need to contact info@motowinch.com for more information
Final payment is invoiced upon delivery. When the payment is received by    Motowinch the order will be shipped to customers address.

Payment Installments


Purchasing through Advanced Pre Order (Partial Pay) has the same terms and conditions as any other purchase at motwinch.com. The ‘as low as pricing’ is based on maximum installment time (12 months) 
The as low as pricing includes the fixed arrangement cost: Arrangement cost 12 Months: 
The price for shipping and potential additional taxes are not taken into account. 

Warranties

  • 3 YEARS  FROM DATE OF PURCHASE Shipment
    • Battery: 2 years MAX/300 charge cycles, whichever comes first. designed to retain at least 75% of charge within that period 
    • Electronics: 2 years
    • Hard-Parts: 3 years, Workmanship/defects in material

All units must be officially registered with Motowinch to validate product warranty.

Return policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@motowinch.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@motowinch.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Shipping and delivery

Depending on your delivery address the cost of your shipping has a fixed price.
Zone 1. Every address in USA & Canada: 150$

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.