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EXPERT SUPPORT & ASSISTANCE

CONNECT WITH MOTOWINCH

YOUR DIRECT LINE TO INNOVATION AND SUPPORT

Welcome to the Motowinch Contact & Support Center, your gateway to direct assistance and detailed information across all aspects of our innovative riding experience. Whether you're looking for sales support, need technical guidance, have media inquiries, or are interested in investment opportunities, our dedicated departments are ready to assist you. Scroll down to find direct contact details, office locations, our request form, and a comprehensive FAQ section designed to enhance your Motowinch journey.

Assistance at Your Fingertips

Hours of Support: Mon-Fri: 10am-5pm // Sat-Sun: Closed
For assistance outside of these hours, use our Live Chat feature, available in the bottom right.

Let's Get in Touch

We're Here to Help You Ride the Wave of Innovation

We at Motowinch are propelled by innovation and a steadfast commitment to sustainable motorsports. Your insights and inquiries are invaluable to us. Whether you prefer real-time interactions or wish to submit your thoughts and questions at your own pace, we've tailored our communication channels to suit your needs. You can engage with us through the live chat option in the bottom right of the website or, if you prefer, submit a request form. Together, let's drive towards a cleaner, more exhilarating future.

Motowinch Request

Your Questions, Answered

Frequently Asked Questions (FAQ)

Delve into our FAQ for swift answers to your Motowinch queries—from rope length to battery life and beyond. Get insights on the full spectrum of functionality, including installation, waterproofing, and connectivity. These responses are crafted to enhance your understanding and ensure a smooth Motowinch experience.

I just unboxed my Motowinch, now what?

Congratulations on receiving your Motowinch! Here's how to get started: First, inspect the contents to ensure everything is present and in good condition. Charge the battery fully using the provided charger. While it's charging, take a moment to read through the Quick Start Guide for an overview of your winch's features. You can also watch our setup tutorials online for step-by-step instructions. Once charged, follow the guide to safely attach the winch, and you'll be ready to enjoy your new adventure companion. If you have any questions during the process, our support team is here to help!

How long is the rope?

The Motowinch comes standard with 500 feet of 7/64" high strength dyneema line. The line is extremely tough and slides easily through water snow, over rocks, and around trees.

How long will the battery last?

A fully charged battery will give the rider at least 10,000 feet of pull(20 full-length runs) on a full charge. Our tests are based on a 250 pound rider starting in deep water, using the full 500 foot line length at full speed and full power.

How does the winch attach?

The most common way of mounting the winch is to a tree, large rock, car tire, or pole. There are several, mounting points on the outside of the winch for attaching straps, webbing, and hooks. Here is a quick video detailing how we typically strap the winch here.

Does Motowinch sell spare parts or accessories?

Yes we sell spare parts like, batteries, grips, spare handles, winch line, and apparel. The site is currently being updated with this information. Please reach out directly if you do not find what you are looking for.

How waterproof is the system?

The handle is IP67 rated, while the ebox and winch are IP65 rated. The handle can be submerged in water while in use up to 3 feet. The ebox and winch can withstand light rain and ocean spray without issue, but they cannot be submerged in water like the handle.

How does the wifi system work?

Our patented wifi system sends a signal between the ebox and handle. As long as the handle and ebox have a clear line of sight between each other, the throttle will work instantly without reception issues up to 1,200 ft in ideal conditions. The throttle on the handle allows the rider 100% control over the speed and power of the pull.

How fast can I go with the winch?

Motowinch has a maximum speed of 35 mph. This will vary depending upon rider weight, riding surface, and what the rider is attached to.

Are there different power modes?

Yes. The ebox has a 3 position mode switch that will change the speed and power. The O position is LOW, the I position is MID, and the II position is HIGH. We recommend every rider, regardless of weight or skill, start in the O position to get comfortable with the power and speed of the winch. MID and HIGH settings give the rider more top speed and available torque compared to the LOW setting.

How do I charge the batteries?

The Motowinch comes with included chargers for the ebox and handle. Please use the included charger and charging bricks only. Please refer to this video for questions about charging the handle here Please refer to this video for questions about charging the e-box here

What warranty does Motowinch offer?

Motowinch V1 has a 3 Year Limited Warranty.

How do I maintain my Motowinch for longevity?

Keeping your Motowinch in top condition is simple. Regularly clean any dirt or debris from the winch, inspect the rope for wear and tear, and ensure the battery contacts are free of corrosion. Charge the battery as directed and store your winch in a dry, cool place when not in use. For detailed maintenance tips, refer to our user manual or watch our instructional videos.

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